Sub-processors
Technomate IT-Solution Private Limited · Effective 2026-09-26
Infrastructure
| Provider | Purpose | Data processed | Location |
|---|---|---|---|
| Google Cloud Platform | Application hosting (Cloud Run) for the ASTRA API | All service data in transit and in memory | Singapore (asia-southeast1) |
| Neon | Managed PostgreSQL — the primary database | All service data at rest | Singapore (ap-southeast-1) |
| Google Cloud Platform | Compute Engine server running our remote-support relay (open-source MeshCentral, operated by us) — only for organisations with remote support enabled | Live screen, keyboard, mouse and clipboard traffic of a consented remote session, in transit only; not recorded | Singapore (asia-southeast1) |
| Vercel | Hosting for the ASTRA web portal | Portal application delivery; no service data at rest | Global edge network |
| Hostinger | Marketing website hosting and outbound mail relay | Website content; contact-form submissions in transit | Provider-managed |
Artificial intelligence
| Provider | Purpose | Data processed | Location |
|---|---|---|---|
| Anthropic | The reasoning engine behind ASTRA’s diagnosis and support chat | Support conversation text and the device telemetry relevant to the issue being diagnosed | United States |
ASTRA sends the model only what is needed to reason about the issue in front of it. Model providers are not permitted to train on data sent through the ASTRA service.
We use Anthropic through its commercial API. Under Anthropic’s Commercial Terms of Service, Anthropic does not train its models on inputs or outputs sent through the API. It keeps them only for a limited period for safety and abuse monitoring, then deletes them.
Communications
| Provider | Purpose | Data processed |
|---|---|---|
| Resend | Transactional email delivery — verification codes, password resets, asset acknowledgements, notifications | Recipient name and email address, message content |
| Cal.com | Demo scheduling from the marketing website | Name, email and meeting details you enter when booking |
Payments
| Provider | Purpose | Data processed |
|---|---|---|
| Razorpay | Payments from customers in India. Technomate IT-Solution Private Limited is the seller and issues the tax invoice | Billing contact name, email and phone; payment details are entered on Razorpay’s own page and never reach us |
| Paddle | Payments from international customers. Paddle is the Merchant of Record: it is the seller, issues the invoice, and handles sales tax and VAT | Billing contact name, email, country and tax ID; payment details are entered on Paddle’s own checkout and never reach us |
| PayPal | Alternative payment method for international customers. Technomate IT-Solution Private Limited is the seller and issues the invoice | Billing contact name, email and country; payment details are entered with PayPal and never reach us |
Marketing website analytics
These operate on technomateai.com only. They are not present in the ASTRA product, and they never receive customer device or telemetry data.
- Google Analytics and Google Ads — website usage and campaign measurement
- Meta Pixel — campaign measurement and retargeting
- Microsoft Clarity — aggregated usage analytics
See the Cookie Policy for how these are controlled.
Integrations you choose to enable
ASTRA can connect to your own helpdesk (currently Freshservice) if you configure it. That is a connection to your system, made on your instruction, and the provider is not our sub-processor — you remain the controller of anything sent there. Credentials you entrust to ASTRA for this purpose are encrypted at rest.
Changes to this list
We will update this page before a new sub-processor begins processing customer data. Customers with a signed Data Processing Agreement receive advance notice as set out in that agreement.
Questions: privacy@technomateai.com