ASTRA Agent — End User Licence Agreement

Technomate IT-Solution Private Limited · Effective 2026-09-26

These terms govern the ASTRA Windows agent — the software installed on managed devices. They are separate from the Terms of Service, which govern the hosted platform, because this is software that runs on your computers.

1. Licence

Technomate IT-Solution Private Limited grants you a non-exclusive, non-transferable, revocable licence to install and run the ASTRA agent on devices you own or control, for the number of licences covered by your active subscription and for its duration.

2. What the agent is, and what it does

The agent has two parts:

  • a Windows service that runs with system privileges and performs machine-level work;
  • a tray application that runs in the signed-in user’s session and provides the support chat.

It:

  • reports device inventory, performance telemetry, installed software, services, Windows Update status and event log entries to the ASTRA platform;
  • executes remediation actions on the device, drawn from a fixed catalogue built into the agent, at the approval tier configured by the organisation that enrolled it;
  • updates itself from a cryptographically signed release channel.

The agent executes action identifiers from its own built-in allowlist. It does not accept or run arbitrary commands, and it rejects anything outside that list — including from our own servers.

3. What the agent does not do

It does not capture keystrokes, record the screen, read the contents of documents or email, monitor browsing history, or access personal files.

3A. Remote support

If the organisation that enrolled the device has remote support on its plan and switched on, the agent installs a separate remote-support service on the device. It lets that organisation’s technicians ask to view and control the screen to help the person using it. Every session:

  • starts only after the person at the device clicks Allow on a prompt that names the technician and the reason;
  • is streamed live and is not recorded;
  • shares the clipboard both ways, and has file transfer and command-line access disabled;
  • is logged in the organisation’s audit trail;
  • can be started only by a person, never by ASTRA’s AI.

The remote-support service is removed automatically when the feature is switched off for the organisation, and with the agent.

4. Deployment and consent

The agent is deployed by the organisation that owns or controls the device. That organisation is responsible for giving its personnel the notice, and obtaining any consent, that applicable law requires. See the Privacy Policy for what is collected.

5. Automatic updates

The agent checks for updates periodically and applies them automatically. Updates are signed, and the agent verifies the signature against a public key built into the installed software before applying anything. An update that does not verify is refused. The private signing key is never held by the ASTRA backend, so a compromise of our servers cannot push software to your devices.

6. Restrictions

You must not:

  • install the agent on any device you do not own or control;
  • reverse engineer, decompile or modify the agent, except to the extent applicable law expressly permits;
  • tamper with the allowlist, the signature verification, or the tier controls;
  • redistribute, sublicense, rent or resell the agent.

7. Removal

The agent can be removed at any time using the supplied uninstaller or standard Windows uninstall. Removing it stops all collection from that device.

8. Ownership

The agent is licensed, not sold. All intellectual property in it remains with Technomate IT-Solution Private Limited.

9. Warranty and liability

We warrant that the agent will perform materially as described in this licence while your subscription is active. If it does not, we will correct the defect or, if we cannot within a reasonable time, you may end your subscription and recover the fees paid for the period after the defect was reported. Beyond that, and to the extent the law allows, the agent is provided “as is”.

Remediation actions. The agent changes a device only through the actions in its built-in catalogue and at the tier your organisation configured. We are responsible for an action doing what its catalogue entry says; we are not responsible for the consequences of an action your organisation approved or enabled for automatic approval, where the action did what it describes.

Automatic updates. If an agent release we publish causes a device fault, we will withdraw or correct that release promptly and help you restore affected devices at no charge.

Limits. Our total liability arising out of the agent is subject to the limits in section 9 of the Terms of Service — in summary, the fees you paid in the 12 months before the claim, with no liability for indirect or consequential loss, loss of data you could have restored from a backup, or lost profits. Nothing in this licence limits liability that cannot be limited by law, including for fraud.

10. Governing law

This licence is governed by the laws of India. Disputes are resolved as set out in section 11 of the Terms of Service: by arbitration seated in Gautam Budh Nagar, Uttar Pradesh, with the courts there having exclusive jurisdiction.

11. Contact

Technomate IT-Solution Private Limited
Ayodhya Ganj, Dadri, Gautam Budh Nagar, Uttar Pradesh 203207, India
danish@technomateai.com · +91 97115 31786